Job Title: Mental health system Director
Duty Location: Raleigh, NC 27607 (with limited travel)
Position Overview: The Mental health system Director provides top-level administrative execution, program development, and strategic leadership across multiple sites. This role focuses on optimizing crisis interventions, monitoring system metrics, providing technical guidance to clinical/non-clinical staff,
and serving as the primary behavioral health expert at high-level military and public health councils.

Key Responsibilities

• Administrative Leadership: Oversee key functions including crisis intervention optimization, case management recording system currency, hotline scheduling, and medical outreach consent tracking.
• Cross-Functional Coordination: Ensure clinical and non-clinical case managers coordinate holistic care plans across varying client issues. Schedule clinical deployments to support military redeployment operations.
• Reporting & Analytics: Evaluate system-wide behavioral health trends; compile and submit annual Case Management Data Reports and annual Program Services Evaluation Reports to the COR. Review quarterly program usage and satisfaction metrics.
• Event & Protocol Direction: Coordinate IMHS coverage at events such as Yellow Ribbon, Commander courses, Family Programs, and Military Funeral Honors training. Provide standard clinical protocols and technical guidance to the case management team.
• External Representation: Serve as the IMHS expert at high-level NCNG Battle Rhythm events (e.g., Commander’s Ready and Resilience Council) and external public works groups (e.g., Governor’s Working Group, SAMHSA, VA Mental Health Summits, Duke/UNC research
  bodies).

Job Requirements

• Education: Master’s degree in social work or counseling.
• Licensure: Valid North Carolina state license as an LCSW, LMHC, or LMFT at the independent
  provider level (LMHC is considered an LPC equivalent).
• Experience: Minimum of 10 years of full-time, post-licensure behavioral health experience; 5
  years within a military or public safety setting is preferred.
• Management Experience: Proven track record in supervisory roles, program development,
  or program implementation directly related to mental health services across multiple sites.
• Insurance: Active and current professional liability insurance must be maintained.

All positions requires 40 hrs a week and its 1 yr contract

Job Title: Lead Clinician
Duty Location: State-wide North Carolina (Variable sites; subject to approx. 25% travel)
Position Overview: The Lead Clinician provides clinical supervision and operational oversight for a professional team consisting of 5 Clinicians and 3 Case Managers. This position balances a direct clinical caseload with leadership duties, including chart reviews, executing the mentorship program, and stepping in as the Acting Director when needed.

Key Responsibilities

• Clinical Supervision: Provide comprehensive clinical oversight for professional counseling work (LCPC, LCSW, LCAS levels) addressing mental disorders, crisis interventions, psychological assessments, and Evidence-Based Treatments (EBT).
• Quality Assurance & Chart Reviews: Responsible for conducting written, standardized clinical chart reviews on each of the 8 clinical team members on a monthly basis to ensure strict adherence to state, federal, and NCNG SOP documentation standards.
• Caseload & Hotline Rotations: Carry an active clinical treatment caseload of approximately 15 clients (compared to standard clinician loads of 20). Share 24/7 toll-free Helpline queue rotation, maintaining an action response window within 30 minutes of a call.
• Team Leadership: Facilitate bimonthly clinical team meetings and monthly case manager meetings. Administer the IMHS Clinician Mentorship Program for new hires during their 6-month onboarding cycle. Act as the Interim Director during director leaves of absence.
• System Care & Representation: Ensure treatment plans and referrals are properly routed via G1 Medical Behavioral Health Operations Program (BHOP) SOPs. Perform or facilitate Critical Incident Stress Management (CISM) briefings and serve as a subject matter expert on NCNG
  task

Job Requirements

All positions requires 40 hrs a week and its 1 yr contract

• Direct Clinical Therapy: Provide licensed psychotherapy, bio-psychosocial assessments, diagnoses, and outpatient treatment planning for clients with behavioral health disorders.
• Trauma-Informed EBT: Administer specific Evidence-Based Treatments (EBT) for trauma, including but not limited to Cognitive Processing Therapy (CPT), Prolonged Exposure (PE), Eye Movement Desensitization and Reprocessing (EMDR), and Accelerated Resolution Therapy.
• Crisis Intervention: Action telephonic and in-person crisis response operations, including mandatory integration into the 24/7/365 toll-free helpline rotation.
• Clinical Reporting: Draft and submit structured clinical analysis reports—including formulations, progress notes, and evaluations—to the COR on a quarterly basis to track behavioral trends.
• Command Consultation & Briefings: Conduct Psycho-Education Briefings (Yellow Ribbon events, Unit Briefings, Orientations) and provide Critical Incident Debriefings. Advise military Command elements on clinical treatment recommendations and resources upon request.
• Outreach & Mentorship: Perform monthly site visits to armories to build trust and market IMHS services. Transition clients properly to external networks when necessary and participate in peer mentorship loads (1:1 ratio) for incoming contract staff.

• Integrated Care Coordination: Manage and integrate non-clinical care elements across complex structures, including the VA, TRICARE networks, subspecialty hospitals, local providers, and internal IMHS resources.
• Resource Referral & Navigation: Coordinate essential, non-clinical resource referrals to assist members with housing, financial strains, food security, shelters, utility assistance, and mortgage relief.
• Crisis Identification & Routing: Immediately recognize and refer high-risk, mentally unstable,or suicidal crisis situations directly to licensed clinical staff or emergency response pipelines.
• Community & Partner Vetting: Attend public and private events to actively vet, engage, and build community partnerships, expanding the database of external resources available to service members.
• Briefings & Consent Management: Deliver behavioral health and program awareness briefings at Yellow Ribbon and related family readiness events. Manage the administrative execution, collection, and secure handling of client consent forms.
• Reporting: Document cases systematically and compile monthly Case Management and Critical Cases Reports for submission to the COR.

Job Title: Mental health system Coordinator 
Duty Location: State-wide North Carolina (Variable locations/telehealth operations)

Position Overview: The IMHS Coordinator executes essential program management, technical scheduling, tracking, and inter-agency coordination. This role ensures that both the internal team operations and externalsupportive networks function seamlessly to deliver care when and where members need it.

Key Responsibilities

• Administrative Operations: Manage scheduling for the case management team, track on-call availability, maintain consent archives, and generate team travel authorization requests at least 14 days in advance. Co-manage system and database updates alongside the G6 coordination branch.
• Program Alignment: Meet monthly with the Director to review program utilization trends and formulate proactive messaging strategies for service members.
• Deployment Cycle Support: Plan and implement coordination strategies to support the NCNG Yellow Ribbon Program across all phases of the deployment cycle (pre-, during, and post-deployment).
• Network & Agency Development: Build, maintain, and implement a structured network of agencies and resource organizations outside of the VA system to provide rehabilitative, educational, vocational, and crisis counseling services to veterans and their significant others.
• Inter-Agency Liaison: Promote and sustain close working relationships with key NCNG programs (Sexual Assault Prevention, Suicide Prevention, Casualty Operations, Survivor Outreach Services, Soldier Resiliency, and State Family Programs).
• Record & Medical System Tracking: Ensure all service member medical records comply with American Psychological Association Patient Administration Functions. Utilize registries and health information exchanges to guarantee care is delivered in a culturally and linguistically appropriate manner.
• Data Compilation: Consolidate program utilization figures, critical case summaries, and case management statistics into monthly, quarterly, and annual update files for the Director to submit to the COR.

Job Requirements